Frequently Asked Questions

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The ZAS Pay app utilizes NFC technology on your device to accept payments from clients' bank cards and smart devices.

Anyone with a valid South African ID/passport (including work permit), a bank account, and an NFC-enabled Android device is eligible to use ZAS Pay.

Not currently, but international functionality is in development. 

Yes, as long as your device is on you can tap, device settings however may affect this, some devices require that your battery is not below 5% and your device settings allow NFC and internet connections in low power mode. 

All tap-enabled Visa and MasterCard bank cards, smartphones with Google Pay, Samsung Pay, and Apple Pay, and wearable devices like smartwatches. 

No, the app requires an internet connection (Wi-Fi or mobile network) to work and process your payments. 

Alert ZAS Pay support immediately so they can secure your account and assist with setting up a new device. 

No additional measures for your device, but it’s important to observe your surroundings to prevent attracting attention from potential criminals. 

There are no sign-up fees or monthly charges. Transaction fees are 2.5% for debit cards and 3% for credit cards and international cards. *All rates are ex.vat value 

Yes, you can, we can match or beat your current rate based on your turnover of your business.

Use the in-app help feature, contact the support team via email or phone, or reach out on social media platforms. 

NFC, or Near Field Communication, is a technology that allows two devices to communicate when they are close together. Enable it in your phone'settings. 

Ensure NFC is enabled, check your internet connection, make sure the payment method is supported, and that you’re tapping the device correctly. 

In the ZAS Pay app, navigate to the transaction history section to review past transactions. 

Updates can be done through the Google Play Store. Always ensure you're using the latest version for optimal performance. You will be informed via your preferred contact method whenever an app update is released.

Yes, we can provide a device to you and based on your Turnover it can be free. Just contact us for details.